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Our Community


Supporting our diverse community (Whaanaungatanga)

In line with the principle of Whaanaungatanga (kinship, community), Waikato Museum maintains strong links with its community and operates a programme of events that provide a platform to showcase the diversity of our multicultural city. We encourage community groups to offer craft education, storytelling, music and performance events at important times of the year, including Waitangi Day, Matariki (Maaori New Year), Diwali (Hindu Festival of Lights) and Christmas. 

Our education and interactive programmes bring thousands of students into the Museum on planned school visits that extend learning opportunities in support of the NZ school curriculum.

We regularly offer in-kind support for fundraising efforts by local schools and community groups.

Customer Service and Hospitality

Visitors are at the heart of our operations. In line with the principle of Manaakitanga (hospitality) we’ve adopted a Customer Service Charter which instils high service levels and embedded a system for responding to visitor feedback and suggestions for improvement.

We also operate Manaakitanga teams to ensure – especially during busy cultural events - that esteemed guests receive the level of hospitality that will make them feel at home here.

Satisfaction measures

We are proud we have gained the following recognition:

  • Qualmark Gold Sustainable Tourism Business Award
  • Trip Advisor Hall of Fame for five years of Excellence
  • Google star rating of 4.4/5
  • Named among the Top 10 Museums in New Zealand by multiple online sites.

For more information about these and other awards go here.