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Terms and Conditions

 Waikato Museum and ArtsPost Galleries & Shop


Waikato Museum collects and retains information regarding visitors to the site and products purchased for the following purposes:

1. Advising members of exhibitions, events, products, invitations and offers

2. To statistically analyse site usage and products purchased

3. To improve content and product offering on the site

4. To improve customer ease and satisfaction.

Personal information collected for the above purposes will be retained by Waikato Museum in its database. You have the right under the Privacy Act 1993 to access any personal information held about you and to request correction of the Waikato Museum database. If so requested Waikato Museum may make the requested correction or attach a note to the record recording that a request for correction was made but not acted upon. You can do this by sending an email request to the following address

Other than as set out in these terms your information will not be made available to any other organisation.

All enquiries about or formal requests for information in terms of the Local Government Official Information and Meetings Act 1987, or the Privacy Act 1993 should be in writing to:  

Waikato Museum, Private Bag 3010, Hamilton 3204  

For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's Guide to the Privacy Act 1993.


None of the content of this website may be reproduced, copied, used, communicated to the public or transmitted without the express written permission of Waikato Museum, except for the purposes of private study, research, criticism, review, or education, as provided for in the New Zealand Copyright Act 1994.

For written permission to reproduce information on this website for any purpose other than personal use, please contact Waikato Museum. When information from this website is used in any context, it must be sourced to this website. Waikato Museum is committed to respecting the intellectual property rights of others. Text, images, video works, sound recordings and artworks are used on this site with the permission of artists, authors, donors and/or lenders of those works. Every effort has been made to locate the copyright owners of material used in this website. In cases where this has not been possible copyright owners are invited to contact us.

Email policy

Where you have subscribed to the email database on the site or where you have provided your email address in the course of placing an order you have authorised us to contact you by email to advise you of events and exhibitions, invitations or offers which we think may be of particular interest to you. You may unsubscribe to a newsletter service at any time using the unsubscribe link within each email sent by Waikato Museum and ArtsPost.

Site content / availability

Although the information provided in this site is presented in good faith and believed to be correct as at the date it was submitted, we make no warranties or representations about the accuracy or completeness of this site, its contents or the content of any web site ’hot linked’ to or from this site, nor do we undertake to keep this site updated. We will not be liable for any damage, loss, claim or expense suffered as a result of the information on this site or any 'hot linked site' not being accurate or updated.

We do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any linked site. Any information which you transmit to us is transmitted through a secure internet system. All reasonable steps to ensure that this information is secure have been taken but we can not warrant all information will be secure at all times.

Photography and filming

Visitors may photograph, film, or video people, general scenes within the Museum, and the building itself for private study and research only. Images taken in this way may not be sold commercially or displayed publicly (including online). Please refrain from directly photographing or filming  any work or object on display in the Museum. Photography and filming  may be prohibited in some exhibitions. Where this is the case, this limitation will be clearly communicated through signage at the entry to the exhibition.

Events images

This website includes images of Waikato Museum’s public events. If you appear in any of these images, the images were taken without your knowledge, and you object to those images appearing online you are invited to contact us.

Visitor tracking

This website has been designed to automatically issue a ‘cookie’ to visitors, and visitors’ cookie details are subsequently logged alongside visitor navigation throughout the website. This information is used to analyse overall visitor activities on the website, such as the number of repeat visitors, length of time spent on the website, and navigation throughout the website. Our email newsletters track clicks to find out which links in the newsletter were clicked on. Details about individual visitor activities will not be disclosed to third parties.

Use of Waikato Museum or ArtsPost’s logos

Waikato Museum and ArtsPost’s logos must not be placed on an external website, or otherwise used by any external party, without the express approval of Waikato Museum. Please contact us if you have any questions about Waikato Museum’s copyright, privacy, or linking policies.

Online Store

By using, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. When you purchase products via, you accept these Terms and Conditions, and the specific conditions that apply to that purchase. Together these terms and conditions form a legal contract between you the 'Buyer' and Waikato Museum and ArtsPost Galleries and Shop, the 'Seller' when you purchase Goods. If you have any questions regarding these Terms and Conditions please contact us.

1. Price and orders

1.1 All prices are stated in New Zealand dollars (NZ$), and include Goods and Services Tax (GST) at 15%.

1.2 Prices displayed on the website are subject to change without notice. Prices for items on an Order are fixed once your Order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted Orders.

1.3 The Buyer will pay any customs duty, taxes, excess freight or other charges relating to completing delivery of the Order as advised by Waikato Museum.

1.4 There is no obligation on the Seller to inquire as to the authority of any person placing an Order on behalf of the Buyer.

2. Payment

2.1 Waikato Museum operates a credit card payment process to enable you to make payment for all purchases of Goods. Your credit card details will be captured at the time you place an Order. Your Credit Card will be charged once your Order has been accepted and prior to dispatch.

2.2 Alternative payment arrangements can be made by emailing us.

2.3 No Order will be shipped until payment has been received and the funds cleared.

2.4 In the event of any default in payment by the due date the Seller shall be entitled to charge interest to the Buyer at the rate of 1.5% per month until the amount owing and all interest has been paid in full.

3. Delivery, risk and security

3.1 Delivery will be made to the address nominated on the Order by the Buyer.

3.2 Your order will be dispatched with 48 hours of your payment clearing.

3.3 Delivery will usually be made within 5-7 business days except for some international deliveries where you will be advised of expected delivery times.

3.4 Some Goods available on this site may be restricted in your country. It is your responsibility to comply with such restrictions.

3.4 Risk of any loss, damage or deterioration of or to the Goods passes to the Buyer on delivery (as determined in accordance with clause 3).

3.5 Jewellery purchases are considered high risk by the delivery companies, therefore risk of any loss, damage or deterioration of or to the goods passes to the buyer upon dispatch of the consignment.

4. Refund policy

4.1 If for any reason you are not satisfied with your purchase please call us directly. You will find our contact details on this website and on the packing slip delivered with your purchase

4.2 Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase or would like to cancel your Order. A refund is at our discretion and is likely to incur a booking fee of 10% of the original purchase price. This booking fee covers the transaction charge we incur for accepting your credit card transaction, our time in processing the Order and in refunding. You may also incur the return freight charge.

4.3 If the Goods you have received are damaged, faulty or defective in anyway, notification must be made within 5 working days and this will be dealt with in accordance with clause 5.

5. Warranties

5.1 In respect of any Goods supplied to a Buyer registered in New Zealand:

  • to the extent the Goods are acquired by the Buyer for business purposes the Consumer Guarantees Act 1993 ("CG Act") does not apply;

  • the Buyer agrees to indemnify the Seller against any liability or cost incurred by the Seller under the CG Act as a result of any breach by the Buyer of its obligations under the CG Act to any person; and

  • nothing in these terms is intended to have the effect of contracting out of the provisions of the CG Act except to the extent permitted under that Act.

5.2 In the event of any Claim under these Terms at the Seller’s discretion Goods may be repaired or replaced or the Price refunded. These are the sole remedies available to the Buyer for default by the Seller under these terms.

5.3 In any event, the Seller’s liability arising out of any Claim or otherwise under these Terms will not exceed the Price of the Goods. No claim may be made against the Seller for consequential damages or loss of profits.

5.4 The only guarantees agreed to by the Seller are those confirmed by the Seller in writing.

6. Exclusion/limitation of liability

6.1 Except to the extent expressly set out in these Terms you acknowledge that Waikato Museum or ArtsPost will not be liable for any damage, loss, cost, claim or expense arising out of or relating to:

 •The supply of Goods to the Buyer except to the extent expressly set out in these Terms; or

 •Your use of this site or any ‘hot linked’ site, or •Your use of or reliance on information contained in or accessed through this site.

6.2 To the maximum extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. This disclaimer does not attempt or purport to exclude liability under statute if, and to the extent, such liability cannot be lawfully excluded (such as under the Consumer Guarantees Act 1993).

6.3 Subject to the other express provisions of these Terms, the maximum liability of the Seller to the Buyer for any Claim relating to the supply of Goods and services pursuant to these Terms shall be limited to the value of those Goods and services supplied.

7. Default

7.1 If any Event of Default occurs,

  • the Seller may suspend or terminate these Terms;

 • any Amount Owing will immediately become due and payable notwithstanding that the due date has not arisen; and/or

 • to the extent permitted by law, each security interest created by these Terms will become immediately enforceable and the Buyer must return the Goods to the Seller promptly on request or the Seller may take possession of and Sell the Goods and the Seller has all the rights of a natural person in relation to the Goods and all other rights conferred by law (including under Part 9 of the PPSA) in relation to the Goods; and

 • the Seller shall not be liable for any loss or damage that results from the exercise, attempted exercise or non-exercise by the Seller of its rights under these Terms or conferred by law.

8. Force majeure

8.1 Without limiting the foregoing, neither the Seller nor the Buyer will be liable for any delay or failure in the performance of any obligation or the exercise of any right under these Terms or for any loss or damage (including indirect or consequential loss or damage) if such performance or exercise is prevented or hindered in whole or in part by reason of a Force Majeure Event. Nothing contained in this clause will excuse payment of any money due or which becomes due under these Terms.

8.2 The rights and obligations of either party which are affected by a Force Majeure Event will be suspended during the continuance of the Force Majeure Event, and either party claiming to be affected by the Force Majeure Event will give immediate notice to the other party containing full particulars of the Force Majeure Event. The party giving notice under this clause will take all reasonable steps to mitigate the effects of the Force Majeure Event and remove such Force Majeure Event provided that neither party will be required to remove any such Force Majeure Event if to do so would require it contrary to its judgement to settle a strike or labour dispute or otherwise submit to the demands of opposing parties.

8.3 If the Force Majeure Event prevents or hinders performance of these Terms for a continuous period of 180 days either party may, on not less than 14 days prior written notice to the other party, terminate these Terms.

9. Use of information

9.1 The Buyer agrees that Waikato Museum may obtain information about the Buyer from the Buyer or any other person including any credit or debt collection agencies and direct marketing activities, and the Buyer consents to any person providing Waikato Museum with such information.

9.2 The Buyer agrees that Waikato Museum may use any information it has about the Buyer relating to the Buyer’s creditworthiness and give that information to any other person, including any credit or debt collection agency for credit assessment and or, debt collection purposes.

10. Waiver

10.1 If the Seller exercises or fails to exercise or delays exercising any right or remedy available to it, this will not prejudice the Seller’s rights in exercising that or any other right or remedy unless expressly specified in writing and signed by the Seller.

11. Governing law

11.1 These Terms will be governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the Courts of New Zealand.

12. Words used in these terms

12.1 "Amount Owing" means, at any time, all amounts owing by the Buyer to the Seller under these Terms.

12.2 "Buyer" means the person purchasing the Goods from the Seller pursuant to these Terms, including that person’s successors and assigns.

12.3 "Claim" includes any claim:  

 • for loss of profits; or

 • for any consequential, indirect or special loss, damage or injury of any kind suffered by any person arising directly or indirectly from:

 • any breach of the Seller’s obligations under these Terms; or

 • any cancellation of these Terms; or

 • any negligence, misrepresentation or other act or omission by the Seller or its employees, agents or contractors; or

 • for compensation, demand, remedy, liability or action.

12.4 "Event of Default" means an event where:  

 • the Buyer fails to comply with these Terms ; or

 • the Buyer commits an act of bankruptcy; or

 • the Buyer enters into any composition or arrangement with its creditors; or

 • if the Buyer is a company:

 • the Buyer does anything which would make it liable to be put into liquidation; or

• a resolution is passed or an application is made for the liquidation of the Buyer; or

• a receiver or statutory or official manager is appointed over all or any of the Buyer’s assets. or the Buyer, its board or shareholders is considering appointing an administrator or liquidator; or

• an administrator is appointed to the Buyer;       

• if anything analogous to or having similar effect to any of the other events  arises.

12.5 "Force Majeure Event" means the compliance by either party with an Order or request of any governmental, provincial, local, public or military authority or person purporting to act therefore which is beyond their control or by reason of acts of God, fire, explosions, earthquakes, volcanic eruptions, storms, wars, hostilities, public disorders, quarantine restrictions, embargoes, strikes or other disturbances, or by reason of any other cause beyond its control whether or not similar to any of the foregoing.

12.6 "Goods" means all goods and/or services supplied to the Buyer by the Seller under these Terms now and at any time in the future.

12.8 "Order" means an order placed by the Buyer with the Seller for the purchase of Goods.

12.9 "Order Acknowledgement" means the acceptance of an Order communicated by the Seller to the Buyer whether by written notification or otherwise.

12.10 "Ownership" means the property in and legal and beneficial ownership to the Goods.

12.11 "Person" includes a corporation, association, firm, company, partnership or individual.

12.12 "Price" means the purchase price of the Goods as most recently specified by the Seller to the Buyer in writing or otherwise (or, if no such price has been specified, the Seller’s then-current market price for the Goods) and any taxes or duties payable under clause 1.3 and any other costs payable by the Buyer under these terms (including, without limitation, costs relating to transportation, storage and insurance).

12.13 "Seller" means Waikato Museum or ArtsPost Galleries and Shop and each and every subsidiary and related body corporate at any time and, in each case its successors and assigns.

12.14 "Terms" means these terms of sale and, as the context requires, each contract entered into between the Buyer and the Seller for the supply of Goods and each invoice issued by the Seller to the Buyer for Goods into which these terms of sale are incorporated.

12.15 References to legislation includes as amended, re-enacted or substituted and any statutory instruments, regulations and orders issues under such legislation.

Venue hire and location bookings - Covid19

The Hirer agrees to:

  • comply with all rules and directives published and updated by the government from time to time at; and
  • all policies and procedures adopted by Hamilton City Council in relation to the Covid-19 pandemic, including but not limited to the mandatory use of ‘My Vaccine Passes’ and other health measures to limit the spread of covid-19.

The Hirer understands and accepts that Hamilton City Council (Council) may immediately terminate this Agreement if the Hirer breaches this clause. Hamilton City Council is not liable for any losses suffered by the Hirer or any third parties as a result of termination under this clause.

It is the Hirer’s sole responsibility to ensure that all rules and directives published and updated by the government from time to time at, as it applies to the Hirer’s intended use of Waikato Museum are complied with.

Hamilton City Council may, at its sole discretion, require a Plan to be submitted by the Hirer prior to confirmation of the booking demonstrating how compliance will be achieved with the Covid Protection Framework.

Memberships, Concessions and Annual Passes - Covid19

The [Member/Pass Holder] agrees to:

  • comply with all rules and directives published and updated by the government from time to time at; and
  • all policies and procedures adopted by Hamilton City Council in relation to the Covid-19 pandemic, including but not limited to the mandatory use of ‘My Vaccine Passes’ and other health measures to limit the spread of covid-19.

The [Member/Pass Holder] understands and accepts that a breach of this clause may result in cancellation of membership and/or trespass from Waikato Museum. Hamilton City Council is not liable for any losses suffered by the Member or any third parties as a result of any cancellation of membership/access under this clause.